We hope you’re enjoying having a wander around our site, below are a few questions which you may have if you’re thinking about making a purchase.


ONLINE SHOP

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All major credit cards are accepted as well as direct PayPal account payments.

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

HOW SECURE IS THIS STORE?
All payments are processed via PayPal. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

WHAT IS YOUR RETURNS / EXCHANGE POLICY?
If you’re not fully satisfied with our order, you may return purchased products within 14 days from the date of which you received them. The product(s) must be returned complete and unused in their original packaging.

On receipt of returned products, we will check that they meet all requirements. Once satisfied they do, the sum of the order will be refunded. Please note, this does not include the cost of delivery. We will refund delivery costs, only if the product is incorrect or faulty.

Please note that the buyer is responsible for the product until it reaches us. If an item has arrived damaged, please send a photograph to demonstrate any damage to both the packaging and products within 7 days of receipt of order. Great care is taken to package goods securely, so we hope that this won’t happen.


SHIPPING

DO YOU SHIP INTERNATIONALLY?
Yes – Orders are shipped far and wide!

HOW LONG WILL DELIVERY OF MY ORDER TAKE?
All orders are sent via Royal Mail and within 1-5 working days.

STANDARD FIRST CLASS for delivery in the UK.
STANDARD AIRMAIL for overseas orders.

Please note – This means there is NO tracking number for your order. Contact us if you wish to upgrade your postage to a trackable service.

HOW LONG WILL DELIVERY OF MY ORDER TAKE?
UK orders are typically delivered within 3-7 business days. International orders are typically delivered within 2-5 weeks, depending upon the destination and customs processing. Any duties or taxes charged at customs for overseas orders are the buyer’s responsibility.


MORE QUESTIONS
Feel free to drop us a line; us@looklikelove.co.uk